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TESTIMONIALS

 

What is worse case movie film decay?

When your film has started to decay from an effect called "vinegar syndrome"- don't walk, run to the nearest packaging service and send us your films. The symptoms of vinegar syndrome are a pungent vinegar smell (hence the name) coming from your film. Film stored in warm and humid conditions greatly accelerates this effect. Once it begins the remaining life of the film is short because the decay process speeds up as it goes along.

How do I know if my movie film is good enough to transfer?

As long as the film has not become moldy, wet or brittle most transfers can be done.

What if my film is broken?

If the film has several broken splices or many torn sprocket holes, we will notify you prior to transfer.

How do I measure reel size?

Measure the diameter (the total width) of the reel itself. Most small reels are 3 inch and the largest reels are 7 inch.

What if my original films have scratches, spots or other defects?

We clean and lubricate your film prior to capture and use a digital technique that helps reduce the video artifacts.

Can a Videotape (VHS, SVHS) be used as a master for editing?

Absolutely! - but not recommended. The video is captured to our hard drives in DV uncompressed high resolution files. It is from these files that we author to various digital and analog formats. Although a Digital Video tape (MiniDV) has much better resolution than a analog videotape (VHS, SVHS), it can be used as a master for editing but at a lower quality.

Why should I have my movie films transferred to DVD rather than VHS Videotape?

DVD provides the best overall transfer. DVD has a higher resolution than videotape. A videotape will last for ten years before the video starts to degrade whereas a DVD will last for 100+ years.

What transfer options do I have?

You can add-in custom music or use the sound track from the film. You can add-in photos, 35mm slides, or negatives and even those digital pictures you took last week. You can have your film converted to a digital format for distribution over the internet, such as QuickTime, Windows Media or RealMedia. We can produce your DVD in standard and/or Widescreen TV formats. We can transfer your films to Windows AVI or Quicktime MOV.

What is the difference between dpi and ppi.

dpi (dots per inch) refers to the output size of an image when printed while ppi (pixels per inch) is used for images that are on-screen.  An image at 300 dpi means that in every linear inch there are 300 dots (or pixels) of data. Most people are more familiar with the term dpi and for this reason we refer to image resolution as dpi.

Will your DVD play on my DVD player?

Our DVD's can be played by the vast majority of the DVD-ROM drives and video players in use today. We record on Verbatim DVD-R format disc's with an excellent compatibility rating.  You can verify that your DVD player is capable of playing DVD-R format disc's at  www.videohelp.com

Why should I transfer my 8mm movie film to DVD?

Number one reason - because you can now; technology did not offer as good of a transfer for this type of service in the past at an affordable price. Most 8mm movie film projectors are no longer working properly and can damage your film beyond repair. Having your films transferred to DVD will offer you new ways of viewing and sharing your films with family and friends. Movie film deteriorates over time and without warning your films could be lost forever. Transferring your film to DVD is a vital part of preservation and can help safeguard your collections for future generations to enjoy.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


Phone
: 386-338-2118
Email:
info@digitalexpresspro.com


 

GENERAL FAQ

Q: How is Digital Express Pro unique from other competitors

* We Utilize the latest of media technologies
* We offer 16:9 widescreen and 4:3 fullscreen formats
* Our order forms will help you price out your production with built-in project calculations
* Our prices are very competitive and honest
* Our quality is no less than excellent
* Our Service is outstanding
* We custom tailor to your needs
* We offer payment with PayPal, so you can pay for your order using any of the four major credit cards, or debit cards, your bank account, or your PayPal account.
*
We guarantee our product to be free of any defects and offer a 100% satisfaction guarantee.

Q: How do I order

A: Instructions on placing and sending your order are found in our SHIP NOW webpage through the navigation link on the left hand side of every page.

Q: How long does it take to get my order

A: We will normally complete your order within 5 to7 business days of receiving you order. During the holiday season it may take a bit longer, so get your order in early.

Q: When and How do I pay for my order

A:
Once your media arrives at our door we will review your order form and verify all materials have arrived. You will receive an email from us confirming your order was received. Once we begin processing your order you will receive an email with a notice for payment. You can pay us with any of the four major credit cards, debit cards, or with your PayPal account.

Q: Are you experienced

A: Absolutely! We have been in the media services business for over 20 years.

Q: What is your mailing address

A: Digital Express
35 Club House Dr
Palm Coast, FL 32137-8179


Q: What customer service do you provide

A: Call us at 386-338-2118 between10:00am to 6:00pm EST Monday through Friday and 10:00am to 5:00pm on Saturday. Closed Sunday. You can also email us anytime at info@digitalexpresspro.com and normally have a response back to you within 24 hours.
 


TECHNICAL FAQ

Q: Will your DVD play in my player

A: Our DVD's can be played with the vast majority of the DVD-ROM drives and set-top DVD and Blu-ray players in use today. We record on Verbatim DVD-R format disc with an excellent compatibility rating. You can verify that your DVD or Blu-ray player is capable of playing a DVD-R disc at www.videohelp.com 

Q: What is the difference between a DVD and CD

A: DVD is very similar to a CD, but it has a much larger data capacity. A standard DVD holds about seven times more data than a CD does. This enhanced capacity means that a DVD has enough room on it to store a full-length, MPEG-2-encoded movie, as well as a lot of other information.

Q: How long will data recorded on Verbatim DVD disc remain readable
 
A. The life span of a recorded disc depends upon such things as the intrinsic properties of the materials used in the disc's construction, its manufactured quality, how well it is recorded and its physical handing and storage. Verbatim carries out accelerated age testing by subjecting samples of its discs to environments that are beyond those experienced under normal storage conditions. Based on its extensive testing, Verbatim DVD-R lasts about 100 years.
 
Q: What are the typical contents of a DVD movie:

A: Up to 120 minutes of high-resolution video, in letterbox or standard format, with 720 dots of horizontal resolution and 480 dots of vertical resolution, NTSC Standard. The video compression ratio is typically 40:1 using MPEG-2 compression. The soundtrack is normally Dolby Digital.

Q: Can you put music on a DVD

A: A DVD can be used to store about 1400 MP3 songs, nearly sixty (60) hours of high-quality music.

Q: Does your DVD movies have an on-screen index?

A: Yes, the Main Menu or Sub Menu can be labeled with many of the significant parts of the movie, and usually with an animated picture. With your remote, you can select the part of the movie you want to view, the DVD player will take you right to that part, with no need to rewind or fast-forward.

Q: Can you put both television formats on a DVD?

A: It depends on the length of the movie, some customers want the DVD movie to play on both the 16:9 widescreen TV, and the 4:3 fullscreen TV. By default a movie authored in widescreen format will play in anamorphic widescreen (black bars above and below the video) on a standard fullscreen 4:3 television. The DVD player does the conversion of the aspect ratio change if the unit was set-up to do so when first installed, usually a default setting. Some DVD players incorrectly identify widescreen video during playback to a fullscreen TV. If this is your case, we can concert your widescreen video to letterbox and store the converted letterbox video on the DVD along with the widescreen video, giving you a choice of which video to play. Of course, there will be an additional charge for the dual format.

Q: Can I play CDs on a DVD player

A: Yes. Most DVD players are compatible with audio compact discs. And music will become increasingly available in DVD format in the near future.

Q: What is the difference between DVD +R and DVD -R

A:  DVD-R and DVD+R share similarities in that they are both write-once formats, they both have single-sided capacities of 4.7GB, they both need finalization after recording for broad playback, and both can be used for either data storage or video applications. The major difference is that they are not interchangeable when it comes to recording. Because each format writes information to it's corresponding disc differently, DVD+R discs must be recorded by a +R drive or video recorder, and DVD-R discs must be recorded by a -R drive or video recorder. Once recorded, they share similar playback compatibilities.

Q: What is the best way to clean a disc

A: Always clean CDs and DVDs with a soft, lint-free cloth, moving outward from the hub to the rim. You should always rest the disc on a firm surface with another soft lint free cloth underneath, this is especially important with dual-sided discs. NEVER clean it in a circular motion, as any scratches caused by the cleaning material are more lightly to be damaging to the disc. Don't be tempted to use strong household cleaners or any abrasives, as they will damage the disc. If the disc is badly scratched, you may want to try some of the commercially available CD repair kits that include a mild abrasive and polish. All repair kits labeled "For CDs" will work just as well on DVDs.

Q: Will your DVD-video play in my computer
 
A: As long as you have a DVD-Rom drive installed in your computer and the necessary software (codecs) for playing DVD content such as WinDVD, PowerDVD, Windows Media Player, RealPlayer, QuickTime, etc.

Q: How much data, audio or video can be stored on a 4.7GB DVD
 
A: After formatting, a 4.7GB DVD provides 4.3GB of storage capacity. A single disc allows you to store as many as:
4,300 full-colored 1MB digital pictures or 120 minutes of MPEG2-compressed video.

Q: What recordable DVD formats do you use
 
A: 4.7GB DVD-R, for General Use, a recordable version of DVD-ROM. These are write-once DVD's which can be read by nearly all DVD drives and players. This media provides secure recording for volumes of information that cannot be accidentally or intentionally altered. For 8.5GB DVD-DL Disc we record using the DVD+R DL Format.

DVD+R DL, the write-once DVD+R DL specification is an extension of the DVD+RW format. Similar in functionality and compatibility to DVD-R General Use, DVD+R DL was designed to provide widespread playback on DVD-ROM drives and DVD video players.

Q: How should a DVD disc be handled

A: DVD media should always be handled by the edges or the center hole. You can also handle the disc by grasping it inside of the center hub stacking ring. Store the disc in its case when not in use to prevent scratches. DVDs and CDs should be stored so that they are not exposed to direct sunlight or heat.

Q: What are the benefits of using DVD for video
 
A: One layer can hold up to 2 hours of digital video and audio with different aspect ratios on one disc. Multi-story seamless branching, menus, interactivity, durability, programmability, and special effects playback. DVD video enables convergence and compatibility between personal computers and consumer electronics devices. 

Q: What is DVD
 
A: DVD is an optical disc storage technology. It can store high-quality video, audio and computer data. DVD is the acronym for Digital Versatile Disc. You may have heard DVD referred to as Digital Video Disc; however, because the discs can be used to store data as well as video, the more general term is the currently accepted term.

Q: What are DVDs used for
 
A: The applications for DVD products span the entire storage spectrum--Data, Audio, Photo and Video storage. They include personal and professional video production, personal and business storage, backup, archiving, radio and television broadcast storage, education, healthcare and government applications as well as small-scale distribution.


 


Copyright 2017 
Digital Express of Palm Coast
    
    Phone:
386-338-2118